German help hotlineAround 120,000 consultations with Nummer gegen Kummer in 2024
The Nummer gegen Kummer is the help hotline of the German Safer Internet Center, which is coordinated by klicksafe. It has been offering children, young people and parents reliable help with worries and problems for many years. The advice services offered by the number against Kummer allow those seeking help to speak anonymously and free of charge with trained advisors and receive individual support.
How to reach the number against grief
Child and youth hotline on 116 111 Mon-Sat from 2 p.m. to 8 p.m.
Online advice for children and young people by email and chat at www.nummergegenkummer.de
Parents' helpline on 0800 - 111 0 550 Mon-Fri from 9 a.m. to 5 p.m. and Tue and Thu from 5 p.m. to 7 p.m.
Helpline Ukraine for Ukrainian children, young people and parents on 0800 - 500 225 0 Mon-Fri from 2 to 5 p.m.
Annual statistics 2024 of the number against grief
In 2024, the most common concerns of young people seeking advice on the phone and online were psychological stress, family conflicts, loneliness and self-harming behavior. In total, around 83,000 counseling sessions were held for children and young people last year.
Parents also made extensive use of the support offered by the number against grief, with around half of them using the service for the first time. Parents mainly sought advice on the topics of excessive demands and helplessness in everyday parenting, relationships with children and problems with (ex-)partners. Around 20,000 conversations with parents were conducted by Nummer gegen Kummer in 2024.
The detailed written statistics and fact sheets on the other counseling services offered by Nummer gegen Kummer can be downloaded here. The other services are online counseling (13,631 counseling sessions in 2024), young people advising young people (4,925 counseling sessions in 2024) and the Ukraine helpline, where people who have come to Germany from Ukraine can receive support in their own language (1,062 counseling sessions in 2024).
Further information on the number against grief
Nummer gegen Kummer e.V. is the umbrella organization for local associations that operate child and youth helplines and parent helplines in Germany. The current 87 local providers of the helplines are mainly local associations of the German Child Protection Association and other welfare organizations. This network is the largest free telephone counseling service for children, young people and parents in Germany. Specially trained and mainly volunteer counselors support callers by helping them to help themselves with everyday problems and difficult life situations. To finance the network, Nummer gegen Kummer e.V. and its supporting associations seek donations from companies, organizations and private individuals nationwide.
Nummer gegen Kummer e.V. emerged from the German Child Protection Association and is associated with it as a member in its objectives. The umbrella organization is a member of Child Helpline International.
Nummer gegen Kummer e.V. is funded by the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth and supported by Deutsche Telekom. As a cooperation partner of the number against Kummer e.V., Deutsche Telekom has been providing the technical infrastructure for the nationwide counseling service free of charge since 1991. It also pays the connection fees for calls to the counseling hotlines.
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